SHIPPING POLICY

Thank you for purchasing from iVelok! We are doing our best to optimise the process and deliver your parcel as soon as possible. Thank you for your patience and support.

If you have any concerns about your order, feel free to contact us at service@ivelok.com

Remote areas and islands are not within the delivery range.

ORDER PROCESSING TIMES:

• In Stock: Upon receiving your order confirmation email, we will begin processing your order within 2 business days, and your shipment will be dispatched on the third business day.
• Pre-Sale: For pre-order items, please check the product page for specific shipping timelines.
• Out of Stock: For out-of-stock items, please refer to the product page for detailed shipping information.

SHIPPING & DELIVERY:

Product Type	Warehouse	Shipping Country	Est. Shipping Time	Shipping Cost
E-bike & E-Scooter	EU Warehouse	Poland	2–5 business days	DPD: FREE / FedEx: €50
		France	7–10 business days
		Germany	7–10 business days
		Italy	7–10 business days
		Austria	7–10 business days
		Belgium	7–10 business days
		Bulgaria	7–10 business days
		Croatia	7–10 business days
		Czech Republic	7–10 business days
		Denmark	7–10 business days
		Estonia	7–10 business days
		Finland	7–10 business days
		Greece	7–10 business days
		Hungary	7–10 business days
		Ireland	7–10 business days
		Latvia	7–10 business days
		Lithuania	7–10 business days
		Luxembourg	7–10 business days
		Netherlands	7–10 business days
		Norway	7–10 business days
		Portugal	7–10 business days
		Romania	7–10 business days
		Slovakia	7–10 business days
		Slovenia	7–10 business days
		Spain	7–10 business days
		Sweden	7–10 business days
		Switzerland	7–10 business days
		United Kingdom	7–10 business days
Accessories	EU Warehouse	EU Region	7–10 business days	DPD & DHL: FREE
	China	EU Region	7–15 business days	CNE: FREE

All orders will be shipped from the EU warehouse (except some accessories). Once your order has been placed, you can start following the tracking two days later.

TRACK YOUR ORDER:

• Once your order has been dispatched from our warehouse, we will send an email to the address you provided when placing the order, with your tracking information.
• If you do not receive this email, or if you have any questions about shipping, please contact us at service@ivelok.com
• If your package has been shipped, it cannot be intercepted for free. If you need to cancel the order, you will need to bear the return shipping fee and the shelf operation fee.

Carrier	Tracking Website
DPD	https://www.dpd.com/tracking
FedEx	https://www.fedex.com/en-us/home.html
DHL	https://www.dhl.de/en/privatkunden.html
CNE	https://www.cne.com/

CUSTOMS & TAXES:

Import duties, taxes, and customs clearance fees are not included in the item price or shipping cost. These charges are the buyer's responsibility and may vary by country. Please check with your local customs office for more information before placing your order.

ORDER CANCELLATIONS:

Any changes regarding shipping once the item is shipped — including but not limited to changing the address, putting an order on hold, or updating shipping preferences — may delay receipt of your products. If you would like to change the colour or model of your e-bike, you must do so prior to your order being shipped.

FOR PRE-ORDERED E-BIKE:

From time to time, we offer PRE-ORDER on the product page. Please refer to the product page for detailed PRE-ORDER shipping timelines.

CONTACT US:

Email:
service@ivelok.com

Call:
English Support: +39 800776809 (9 AM – 6 PM (GMT+1), Monday – Friday)
French Support: +33 805980036 (9 AM – 6 PM (GMT+1), Monday – Friday)